Privacy Policy
Last updated: February 2026
1. Who We Are
Book EPC Hampshire is operated by Hilary Webb, a qualified Energy Performance Certificate (EPC) assessor based in Southampton, Hampshire. Contact: hilary@book-epc-hampshire.co.uk | 07966 196459.
2. What Data We Collect
When you contact us or submit an enquiry form, we may collect:
- Your name, email address, and phone number
- Property details relevant to your EPC assessment
- Preferred callback times
- Any message you send via our contact form
We also collect anonymous usage data via cookies to understand how visitors use our website. See our Cookie Policy for details.
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiry and arrange your EPC assessment
- Issue your Energy Performance Certificate
- Send appointment reminders and follow-ups
- Comply with legal obligations related to EPC assessments
4. Legal Basis for Processing
We process your personal data under the following lawful bases under UK GDPR:
- Legitimate interest — to respond to your enquiry
- Performance of a contract — to deliver your EPC assessment
- Legal obligation — EPC certificates are lodged on the government register
- Consent — for optional analytics and marketing cookies
5. Data Sharing
Your data is shared only with third parties necessary to deliver our service:
- Elmhurst Energy — our accreditation scheme, to whom EPC lodgements are submitted
- MHCLG EPC Register — certificates are lodged on the government's national register as required by law
- Formspree — processes contact form submissions on our behalf
We do not sell your personal data to any third parties.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and as required by law. EPC certificates are retained on the national register for 10 years.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where legally permissible)
- Object to processing based on legitimate interest
- Withdraw consent for cookie-based processing at any time
- Lodge a complaint with the ICO (ico.org.uk)
To exercise any of these rights, contact us at hilary@book-epc-hampshire.co.uk.
8. Contact
For any privacy-related questions, please contact Hilary Webb at hilary@book-epc-hampshire.co.uk.